Privacy Policy
This Privacy Policy explains how DeepNova LLC processes information when people communicate with BusinessOS Front Desk through supported Meta messaging channels, including WhatsApp and Instagram professional accounts.
Information we process
- Channel identifiers and profile information supplied by Meta, such as a WhatsApp phone number or Instagram-scoped user identifier.
- Message content, message identifiers, timestamps and delivery or routing status.
- Service requests, appointment preferences and scheduling information.
- Technical logs needed for security, reliability and error recovery.
How information is used
Information is used to understand service requests, answer customers, schedule or manage appointments, prevent duplicate processing, maintain security and improve the reliability of BusinessOS Front Desk.
Service providers
BusinessOS Front Desk may process information through service providers required to operate the system, including Meta WhatsApp Business Platform and Instagram Platform, Anthropic, Google Calendar and Railway-hosted infrastructure.
Sharing and sale of information
DeepNova LLC does not sell personal information. Information is shared only with service providers needed to operate, secure and support the service, or when required by law.
Data retention
Information is retained only for as long as reasonably necessary for customer service, appointments, security, testing, dispute resolution, legal obligations and system reliability. Staging and test information may be deleted periodically.
Security
BusinessOS uses access controls, protected environment variables, encrypted provider credentials, webhook signature validation and restricted service accounts. No online system can guarantee absolute security.
Your choices
You may request access, correction or deletion of information associated with your WhatsApp or Instagram identity. See the Data Deletion Instructions.
Contact
Contact DeepNova LLC through the official DeepNova WhatsApp Business account or Instagram professional account used to communicate with this service.